Return Policy for Bamboo Pajamas
At Tiny Threads of Grace, we want you to love our bamboo pajamas as much as we do! However, we understand that sometimes things don’t work out. Here’s our return policy to ensure a smooth and hassle-free experience:
Returns
- Eligibility: We accept returns for items that are unworn, unwashed, and in their original condition with tags attached, within 5 days from the date of delivery.
- Exceptions: Unfortunately, we cannot accept returns on sale or discounted items, or products that have been personalized.
Process
- Request a Return: Please reach out to our customer service team at [email protected] with your order number and the reason for the return. We’ll provide you with return instructions and a return shipping label.
- Packaging: Please pack the items securely in the original packaging, ensuring they are in a resellable condition.
- Shipping: Return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.
Refunds
- Once we receive the returned items, we will process your refund to the original payment method within 7-10 business days.
- Refunds will be issued for the full purchase price of the returned items. Shipping fees are non-refundable, except in cases of defective or incorrect items.
Exchanges
- We do not offer direct exchanges at this time. If you’d like a different size or style, please return the original item for a refund and place a new order.
Damaged or Defective Items
- If you receive a damaged or defective product, please contact us within 7 days of receiving your order. We will offer a full refund or replacement at no additional cost.
Environmental Considerations
We are proud to offer bamboo pajamas that are gentle on the planet, and we encourage you to think carefully before returning items. If you are unsure about sizing or style, feel free to contact us for advice, and we’ll be happy to assist you!
Thank you for supporting Tiny Threads of Grace. If you have any questions or need assistance, please don’t hesitate to reach out.